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Refund and Returns Policy
At AIROCTO, your satisfaction matters to us. Here’s how our return and refund process works:
Overview
At AIROCTO, we value your trust and want you to be fully satisfied with your purchase. Refunds will only be issued under the following circumstances:
- Damaged Product
If your product is damaged during shipping, please notify us within 5 days of receiving the item at contact@airocto.in
. Kindly include your order details along with photographic evidence of the damage. Once verified, your return will be processed within 7 business days.
- Purchase Error
If an error directly attributable to us occurs during your purchase (such as receiving the wrong item or billing mistakes), you are entitled to a refund. Please contact our customer service team within 3 days at contact@airocto.in
to resolve the issue promptly.
- Order Cancellation or Changes
If you cancel your order after purchase or if there is a change in the terms of service (such as pricing or product availability), you are eligible for a refund. Please reach out to us as soon as possible at contact@airocto.in
to process your request.
Return Address
AIROCTO Traders
AMRAPALI LEISURE PARK, TECHZONE-4, GREATER NOIDA WEST.
Hotline: +91-9012844448
Support: +91-7060808281
Additional Refund Policy Terms
Non-Returnable Items: Personalized items and clearance products are non-returnable and non-refundable.
Refund Method: Refunds will be credited to the original payment method within 7 business days after approval.
Product Condition: To be eligible, the product must be unused, in its original packaging, and in the same condition as received.
Return Shipping Costs: Customers are responsible for return shipping charges, unless the return is due to our error or product damage during shipping.
Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.
Inspection of Returns: All returned items will be inspected. Refunds are approved only if the item meets our refund criteria.
Partial Refunds: May be granted in cases where the item is not in its original condition, is damaged, or has missing parts not caused by us.
How to Request a Refund
Contact Us: Email us at contact@airocto.in
within 5 days of receiving your order, with your order details and reason for refund.
Provide Evidence: For damaged or incorrect items, include clear photographs to speed up the process.
Follow Return Instructions: Our team will share detailed return guidelines, if applicable.
Important Notes:
Refunds apply only to products that meet the above criteria.
Refunds will be processed to the original payment method.
The refund process typically takes 5–7 business days after receiving and inspecting the returned product.
Shipping costs for returns are non-refundable unless due to our error.
For any further questions or clarification, please refer to the full refund policy on our website or contact our customer support team.
Your satisfaction is our priority, and our team is here to assist you at every step.
